Privacy Policy

Metro Fire Systems Pty Ltd
Effective Date: March 2026

1. We respect your privacy

(a) Metro Fire Systems ("we", "our", or "us") respects your right to privacy and is committed to protecting the personal information of our clients, partners, and website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

(b) This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our business or visit our website.

(c) “Personal information” refers to any information or opinion that identifies or could reasonably identify an individual.

2. Collection of personal information

(a) Metro Fire Systems may collect personal information when it is voluntarily provided to us through our website, email communications, phone calls, or other business interactions.

(b) The information we collect may include:

• Name
• Email address
• Phone number
• Company or organisation name
• Project or site information
• Any other details you choose to provide in relation to an enquiry or service request

(c) In some cases, we may also collect information relating to projects, services, or construction works where this information is necessary to provide our services.

3. How we collect your personal information

We may collect personal information when you:

• Submit an enquiry through our website
• Contact us via phone or email
• Request a quote or consultation
• Engage us to provide fire protection design, consulting, installation, or related services
• Communicate with us during the course of a project

We may also receive personal information from third-party sources such as project partners, contractors, consultants, or publicly available platforms where relevant to our services.

4. Use of your personal information

We use your personal information for purposes including:

• Responding to enquiries or requests
• Preparing quotes, proposals, or project documentation
• Delivering fire protection design, consulting, and installation services
• Communicating project updates or service information
• Improving our business operations and services
• Complying with legal, regulatory, or contractual obligations

You may be contacted by phone, email, or other appropriate communication channels in relation to these purposes.

5. Disclosure of personal information

(a) We may disclose your personal information to:

• Our employees, contractors, or consultants involved in delivering services
• Project partners, subcontractors, or suppliers where necessary for project delivery
• Third-party service providers such as website hosting, email platforms, or IT providers
• Government agencies or regulatory bodies where required by law

(b) We take reasonable steps to ensure that third parties who receive personal information treat it in accordance with applicable privacy obligations.

(c) Metro Fire Systems does not sell, rent, or trade personal information to third parties.

6. Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no method of electronic transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.

7. Access and correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or outdated.

Requests can be made using the contact details listed below.

8. Complaints

If you have any concerns about how Metro Fire Systems handles your personal information, please contact us. We take privacy concerns seriously and will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or website functionality.

The most current version will always be available on our website.

10. Website usage

(a) Website analytics

Our website may collect anonymous technical information such as browser type, device type, IP address, and pages visited to help improve website performance and user experience.

(b) Cookies

Our website may use cookies to enhance functionality and improve the user experience. Cookies can be disabled in your browser settings if preferred.

(c) External links

Our website may contain links to external websites operated by third parties. Metro Fire Systems is not responsible for the privacy practices or content of those external websites.

Contact Details

Metro Fire Systems
Email: admin@metrofiresystems.com.au
Phone: 0423 608 210
Website: www.metrofiresystems.com.au